Shipping policy
At Stitchh, we are dedicated to providing a superior shopping experience, and that includes ensuring your order is delivered swiftly, securely, and reliably. This extensive policy outlines every aspect of our shipping and delivery process to give you complete confidence in your purchase.

1. General Shipping Information
1.1. Shipping Overview
Shipping Services: Stitchh partners with leading global carriers to provide you with the best shipping options available. We offer a variety of shipping methods, from standard ground shipping to expedited options, ensuring that your purchase reaches you in the timeframe you select.
Order Processing Times: Orders are processed promptly within 1-3 business days, not including weekends and public holidays. Orders placed after 3:00 PM (local time) may be processed on the following business day. During peak seasons, such as holidays and promotional periods, processing times may extend by an additional 1-2 business days.
Order Confirmation: Upon placing your order, you will receive an order confirmation email that includes your order number, shipping method, and an estimated delivery date. If you do not receive this email within 24 hours, please check your spam or junk folder or contact our customer service team.
Packaging: Our packaging is carefully designed to protect your items during transit. We use durable, eco-friendly materials that minimize environmental impact while ensuring your order arrives in pristine condition.

1.2. Shipping Costs
Domestic Shipping Costs: Shipping costs within the United States are calculated based on the weight and dimensions of your order, the destination, and the shipping method selected. Free standard shipping is available for orders over a specific threshold, which is prominently displayed on our website.
International Shipping Costs: International shipping rates are determined by the destination country, order weight, and dimensions. During the checkout process, shipping costs are automatically calculated and displayed based on the shipping method selected.
Customs Duties and Taxes: For international orders, customs duties, taxes, and fees may be imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost. Customs policies vary widely by country, so we recommend contacting your local customs office for more information.
Expedited and Express Shipping: For customers needing faster delivery, we offer expedited and express shipping options at an additional cost. These options, along with their corresponding costs and estimated delivery times, are available at checkout.

1.3. Domestic Shipping
Standard Ground Shipping: Typically takes 5-7 business days from the date of shipment. Ideal for customers who do not require their order urgently.
Expedited Shipping: Takes 2-4 business days from the date of shipment. This option is recommended for customers who need their order sooner.
Express Shipping: Delivery within 1-2 business days from the date of shipment. The fastest option available, perfect for last-minute purchases or urgent needs.
PO Box Shipping: Orders shipped to PO Boxes will be delivered via standard shipping only. Express or expedited shipping is not available for PO Box addresses.

1.4. Delivery Times
Estimated Delivery Dates: The estimated delivery date for your order is provided at checkout and in your order confirmation email. This date takes into account the selected shipping method and processing time. Please note that these dates are estimates and may be affected by factors beyond our control, such as carrier delays or weather conditions.
Delivery Schedule: Our carriers deliver Monday through Saturday, excluding public holidays. If you require a specific delivery date or time, please contact our customer service team to discuss available options.
Weekend and Holiday Deliveries: Standard and expedited shipping methods typically do not deliver on Sundays or public holidays. Express shipping may include Saturday delivery depending on your location, but Sunday delivery is not available.

All orders are delivered within 5-7 business days. Orders are not shipped or delivered on weekends or holidays.

1.5. Shipping to Remote Areas
Extended Delivery Times: For customers located in remote or rural areas, please note that delivery times may be extended by 1-2 business days. We strive to ensure that all orders are delivered as quickly as possible, but delivery to remote areas may require additional time.
Additional Charges: In some cases, shipping to remote locations may incur additional charges due to the distance and difficulty of access. These charges will be calculated and displayed at checkout. If your location requires special handling, we will contact you directly to confirm any additional fees.

1.6. Signature Requirements
Signature on Delivery: For orders valued over a certain threshold, or for particularly large or fragile items, a signature may be required upon delivery. This ensures that your package is delivered securely and is not left unattended. You will be notified at checkout if your order requires a signature.
Waiving Signature: If you prefer to waive the signature requirement, you may do so at your own risk. Please contact our customer service team to request this option. Stitchh is not responsible for packages lost or stolen after delivery if the signature requirement is waived.
Failed Delivery Attempts: If the carrier attempts delivery and no one is available to sign for the package, the carrier may leave a notice and attempt redelivery or hold the package at a local facility for pickup. Please follow the instructions provided by the carrier to retrieve your package.

2. International Shipping
2.1. Shipping Methods
Standard International Shipping: Delivery typically takes 7-21 business days from the date of shipment, depending on the destination country. This method is the most cost-effective option for international orders.
Expedited International Shipping: Delivery typically takes 3-10 business days from the date of shipment, depending on the destination country. Ideal for customers who need their order faster than standard shipping allows.
Express International Shipping: Delivery typically takes 1-3 business days from the date of shipment. This is the fastest option available for international customers who need their order urgently.

2.2. Delivery Times
Estimated Delivery Dates: Estimated delivery dates for international orders are provided at checkout and in your order confirmation email. These estimates take into account processing time, shipping method, and the destination country. Please be aware that these dates are estimates and may be affected by customs processing, carrier delays, or other factors beyond our control.
Customs Clearance: International orders may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates. Stitchh is not responsible for any delays caused by customs processing, and we recommend allowing extra time for your order to clear customs.
Delivery to Restricted Areas: Some international locations may have restricted delivery options due to local regulations, carrier limitations, or other factors. If your location is affected, we will contact you to discuss alternative shipping methods or to cancel the affected items.

2.3. Customs, Duties, and Taxes
Customs Duties and Taxes: Your order may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost. Customs policies vary widely by country, and Stitchh has no control over these charges.
Customs Documentation: Stitchh provides all necessary customs documentation for international shipments. However, it is the recipient’s responsibility to ensure that their order complies with local regulations and requirements. If additional documentation is required, we will work with you to provide it as needed.
Return of International Orders: If you refuse delivery of your international order or if it is returned to us due to customs issues, you will be responsible for any return shipping costs and any applicable customs duties or taxes. We will issue a refund for the merchandise only, minus any shipping and handling fees.

2.4. Restricted Items
Restricted Items: Some items may be restricted or prohibited for international shipping due to local regulations or carrier policies. These items may include certain textiles, cosmetics, or electronic devices. If your order contains restricted items, we will contact you to discuss alternative options or to cancel the affected items.
Restricted Delivery Locations: Due to carrier limitations or local regulations, we may not be able to deliver to certain international locations, such as remote islands or conflict zones. If your location is restricted, we will contact you to discuss alternative shipping options or to cancel your order.

3. Tracking Your Order
3.1. Tracking Information
Order Tracking: Once your order has shipped, you will receive a shipment confirmation email with a tracking number and a link to track your order. You can also track your order directly through the carrier’s website using the provided tracking number.
Tracking Updates: Tracking information is updated by the carrier as your order moves through their network. Please allow up to 24 hours for tracking information to appear after your order has shipped. If you do not see tracking updates, please contact our customer service team for assistance.
Multiple Packages: If your order contains multiple items, it may be shipped in separate packages. Each package will have its own tracking number, which will be provided in your shipment confirmation email.

3.2. Delivery Notifications
Delivery Confirmation: You will receive an email notification once your order has been delivered. This notification will include the delivery date and a link to track the status of your order.
Out for Delivery: Some carriers may provide an “Out for Delivery” notification, which indicates that your package is on its way to your delivery address and will be delivered soon.
Delivered But Not Received: If your tracking information shows that your package has been delivered but you have not received it, please check with neighbors or your building’s management office to see if it was left with them. If you still cannot locate your package, please contact the carrier directly and our customer service team for assistance.

3.3. Untrackable Orders
Untrackable Shipments: In rare cases, some orders may be shipped using a service that does not provide tracking information. If your order is not trackable, you will be notified during the checkout process. We will still provide updates on the estimated delivery date and notify you once your package has been delivered.

4. Shipping Delays and Issues
4.1. Carrier Delays
Unexpected Delays: While we strive to meet all estimated delivery dates, there are instances where delays may occur due to factors beyond our control, such as carrier delays, weather conditions, or customs processing. Stitchh is not responsible for delays caused by these external factors, but we will do our best to keep you informed and updated on the status of your order.
Holiday Shipping: During peak holiday seasons, such as Christmas or New Year’s, shipping times may be extended due to high order volumes and carrier constraints. We recommend placing your order well in advance to ensure timely delivery. Stitchh provides specific holiday shipping deadlines each year to help you plan your purchases.
Weather-Related Delays: Severe weather conditions can impact shipping times, especially for express and expedited shipments. Stitchh is not responsible for delays caused by weather, but we will work with the carrier to ensure your order is delivered as soon as conditions allow.

4.2. Failed Delivery Attempts
Missed Deliveries: If the carrier is unable to deliver your package and a delivery attempt fails, they may leave a notice or attempt redelivery on the following business day. Please follow the carrier’s instructions on the delivery notice to arrange for redelivery or to pick up your package from a local facility.
Held for Pickup: In some cases, the carrier may hold your package at a local facility for pickup if delivery is unsuccessful. You will be notified by the carrier with instructions on how to retrieve your package. Please bring a valid photo ID and your tracking number when picking up your package.
Unclaimed Packages: If your package is held at a local facility and is not claimed within the carrier’s specified timeframe, it may be returned to us. In such cases, we will contact you to arrange for re-shipment, or we will issue a refund minus the original shipping costs.

4.3. Incorrect Address
Address Corrections: If you realize that you entered an incorrect shipping address during checkout, please contact our customer service team immediately. If your order has not yet been processed, we will correct the address before it ships. If the order has already shipped, we will work with the carrier to reroute the package, but additional charges may apply.
Undeliverable Packages: If the carrier determines that your package is undeliverable due to an incorrect or incomplete address, it may be returned to us. Upon receipt of the returned package, we will contact you to confirm the correct address and arrange for re-shipment. Additional shipping charges may apply.

4.4. Stolen or Lost Packages
Stolen Packages: Stitchh is not responsible for stolen packages that have been marked as delivered by the carrier. We recommend selecting a secure delivery location, such as your workplace or a PO Box, and opting for signature confirmation if available. If you believe your package has been stolen, please contact the carrier directly to file a claim.
Lost Packages: If your package is lost in transit and has not been marked as delivered, please contact our customer service team as soon as possible. We will work with the carrier to investigate the issue and ensure that your order is delivered. In the rare event that your package cannot be located, we will offer a replacement or refund.

5. Additional Services
5.1. Gift Wrapping and Special Packaging
Gift Wrapping: We offer gift wrapping services for an additional fee. During checkout, you can select the gift wrapping option and include a personalized message. Our gift wrapping is elegantly designed to make your gift presentation truly special.
Special Packaging: For orders requiring special packaging, such as fragile items or high-value merchandise, we use extra protective materials to ensure safe delivery. If you have specific packaging requests, please contact our customer service team prior to placing your order.

5.2. Carbon-Neutral Shipping
Carbon Offset Option: Stitchh is committed to reducing our environmental impact and offers carbon-neutral shipping through our partnership with leading environmental organizations. By selecting carbon-neutral shipping at checkout, you can offset the carbon emissions associated with your order’s delivery. A small fee is added to your order, which goes directly toward carbon offset projects, such as reforestation and renewable energy initiatives.

5.3. Delivery Instructions and Preferences
Custom Delivery Instructions: During checkout, you can provide specific delivery instructions, such as leaving the package with a neighbor, at the front desk, or in a secure location. While we cannot guarantee that the carrier will follow these instructions, we will include them with your order and do our best to accommodate your preferences.
Delivery Time Preferences: If you have a preferred delivery time, please include this information in the delivery instructions at checkout. While we cannot guarantee delivery at a specific time, we will pass your preference on to the carrier. If precise timing is critical, we recommend selecting an express shipping option or arranging for pickup at a local carrier facility.

6. Contact Information
If you have any questions or concerns regarding our shipping and delivery policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with Stitchh is exceptional from start to finish.

Email: stitchh.in@gmail.com
Phone: +91 8735827219
Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM (IST)