Privacy Policy

At Stitchh, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us in other ways. Please read this policy carefully to understand our practices regarding your personal information.

1. Introduction
1.1. Overview
This Privacy Policy explains how Stitchh (“we,” “us,” or “our”) collects, uses, and protects the personal information of visitors to our website and customers who purchase our products. We are committed to ensuring the privacy and protection of your data in accordance with applicable laws and regulations.
By accessing or using our website, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use our website or services.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review this Privacy Policy periodically to stay informed about our practices.

1.2. Definitions
Personal Information: Any information that can be used to identify an individual, such as name, address, email address, phone number, and payment details.
Non-Personal Information: Information that does not directly identify an individual, such as browser type, IP address, and usage data.
Site: Refers to the Stitchh website and any other media form, media channel, mobile website, or mobile application related, linked, or otherwise connected thereto.

2. Information We Collect
2.1. Personal Information
When you make a purchase, register for an account, or contact us, we may collect personal information such as your name, email address, phone number, shipping address, and payment information.
We may also collect additional information you provide voluntarily, such as product preferences, feedback, and other details you share with us through surveys or customer service interactions.

2.2. Non-Personal Information
We automatically collect non-personal information about your visit to our Site, including your IP address, browser type, operating system, referring URLs, and pages viewed. This information helps us understand how users interact with our Site and improve their experience.
We may also use cookies, web beacons, and similar technologies to collect and analyze data about your browsing behavior. Cookies are small files placed on your device that help us recognize you and remember your preferences.

3. How We Use Your Information
3.1. Processing Transactions
We use your personal information to process and fulfill orders, manage your account, and communicate with you about your purchases and other related matters.
Your payment information is processed by third-party payment processors and is not stored by us. We use secure methods to transmit your payment details and ensure they are handled securely.

3.2. Improving Our Services
We use non-personal information to analyze trends, track user activity, and improve the functionality and performance of our Site. This information helps us understand user preferences and enhance our services.
We may also use your feedback and survey responses to improve our products and customer service. This helps us tailor our offerings to better meet your needs and preferences.

3.3. Communication
We may use your contact information to send you updates, newsletters, promotional materials, and other information related to our products and services. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in those communications.
If you contact us with a question or request, we will use your information to respond to your inquiry and provide the assistance you need.

4. How We Share Your Information
4.1. Service Providers
We may share your personal information with third-party service providers who assist us in operating our Site, processing transactions, and delivering products and services. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.
Examples of service providers include payment processors, shipping companies, email marketing platforms, and customer support providers.

4.2. Legal Requirements
We may disclose your personal information if required to do so by law or in response to a valid request by a governmental or regulatory authority.
We may also disclose your information to enforce our terms and conditions, protect our rights, privacy, safety, or property, or to protect the rights, privacy, safety, or property of others.

4.3. Business Transfers
In the event of a merger, acquisition, or any other form of business transfer, we may transfer your personal information to the new entity as part of the transaction. We will notify you of such a transfer and its implications.
We will continue to protect your information in accordance with this Privacy Policy, even if your information is transferred to a third party.

5. Data Security
5.1. Security Measures
We implement reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.
While we strive to protect your information, no security system is impenetrable. We cannot guarantee the security of your information transmitted to our Site or stored on our systems.

5.2. User Responsibilities
You are responsible for maintaining the confidentiality of your account information and for any activities conducted under your account. Please notify us immediately if you suspect any unauthorized access to your account.
We recommend that you use a strong password and take steps to protect your information when using public or shared computers.

6. Your Rights
6.1. Access and Correction
You have the right to access the personal information we hold about you and request corrections if you believe that the information is inaccurate or incomplete.
You may contact us using the information provided in the “Contact Us” section below to request access or corrections.

6.2. Data Deletion
You have the right to request the deletion of your personal information, subject to certain legal exceptions. We will respond to your request in accordance with applicable laws.
If you wish to exercise this right, please contact us using the information provided in the “Contact Us” section below.

6.3. Opt-Out
You have the right to opt out of receiving marketing communications from us. You can do this by following the unsubscribe instructions included in our emails or by contacting us directly.

7. Third-Party Websites
Our Site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of these websites.
We encourage you to review the privacy policies of any third-party sites you visit before providing any personal information.

8. Children’s Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our Site.
Your continued use of the Site after the posting of any changes constitutes your acceptance of such changes.

10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: stitchh.in@gmail.com
Phone: +918735827219
Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM (IST)